Account & troubleshooting
Sign-in, pages and privacy, sorted.
What to check first, who can help at your school, and what to send our team if a problem continues.
Step by step
Account & troubleshooting, step by step
I cannot log in
Check your sign-in details and find the right person to help.
- Check that you are at app.writingboost.com.au and using the sign-in method your school provided.
- Check for typing mistakes or an unintended account selected in your browser. If you need your details reset, use the recovery option offered by the app or ask your school administrator.
- Students should ask their teacher for help. If the problem continues, contact support with the error message and your school name. Do not send your password.
A page is not loading correctly
Work through connection and browser checks without losing your writing.
- Before refreshing, keep a safe copy of any unsaved writing if you can. Check that the device has an internet connection.
- Once your work is safe, reload the page. If needed, try an up-to-date browser approved by your school.
- If the issue continues, note the page, time, browser, and any error message. Send those details to support, leaving student information out of screenshots.
Find privacy information and support
Know where to ask questions about school and student information.
- Read the Writing Boost privacy policy for information about how personal information is handled.
- For school-specific data or access questions, start with your school administrator.
- Contact the Writing Boost team if your question needs further clarification. Describe the issue without attaching sensitive student information.
The short version
Good to know.
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Use your school’s sign-in
Sign in the way your school set up. School Google and Microsoft sign-in can be used where enabled.
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The right person first
Students ask their teacher. Staff ask their school’s Writing Boost administrator. Our team picks up the rest.
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Keep details out
Never send a password, and leave student information out of screenshots and support requests.
Go further
Keep learning.
Support
Still stuck? We’re here.
Tell our team what happened and we’ll take it from there. Students, ask your teacher first.
What to send us
- Your school name
- The page or task, and what you expected to see
- Your device and browser, and the time
- The error message, if there was one
Never send a password, and leave student details out of screenshots.
Still need a hand?
Tell us your school name, what you were doing and what you expected to see. Leave passwords and student details out.
