1. Who we are and what this policy covers
Letts Learn Pty Ltd (ABN 77 683 713 028), trading as Writing Boost, provides Writing Boost and Spelling Boost, our websites, school platform and related support services. In this policy, “we”, “us” and “our” mean Letts Learn Pty Ltd.
This policy explains how we collect, hold, use and disclose personal information about students, teachers, school administrators, parents and guardians who contact us, and website visitors. We manage personal information in accordance with applicable Australian privacy law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
For a plain-language overview, visit Privacy & trust. Our Terms and conditions explain use of the service. This policy explains our information handling; it does not make visiting our website consent to unrelated uses of personal information.
2. The information we collect
- School staff and business contacts: names, work email addresses, phone numbers when provided, school or organisation, role, account and authentication information, subscription and proposal details, and enquiries or support messages.
- Students: information supplied by the school, such as name, username or school email where used, year level, class, account details, writing submissions, spelling responses, assessment results, feedback and learning activity.
- Website visitors: the details entered into demo, booking, support, proposal and resource forms; selected schools and year levels; requested resources; and technical information such as browser, device, IP address and request or security logs handled by our service providers.
- Teacher-created content: writing prompts, instructions and image-generation prompts. Free-form text may contain personal information, even when a separate name or email field is not sent.
Please avoid entering sensitive or unnecessary personal information about students or others into writing prompts, image prompts, enquiries or support attachments. Removing account identifiers does not necessarily make a writing sample anonymous.
3. How we collect information
We collect information directly when you use the platform, contact us, book a meeting or request a proposal or resource. Schools supply and manage student accounts and class information. We also collect activity and technical information when the service is used.
Public school information, including ACARA school and enrolment data, helps us identify schools and prepare estimates. We may combine it with the school details you provide. Website storage and pricing observations are explained in section 8.
You can browse public information without identifying yourself. Where practical, you can make a general enquiry anonymously or using a pseudonym. We need certain details to provide accounts, fulfil a resource request, respond to a personal enquiry or arrange a school proposal or meeting. Required fields are identified on the relevant form.
4. Children, schools and consent
Student access is arranged and managed by the school or educational institution. Students do not independently sign up for a school subscription. Schools are responsible for the notices, permissions and parental or guardian consents required before sharing student information and enabling relevant features.
We handle student information to provide and support the educational service. We do not sell student personal information, send direct marketing to students, or use their information for advertising or commercial profiling. Educational progress reports help authorised school staff support learning.
Parents and students should ordinarily contact their school first about account access, permissions or student records. You can also contact our Privacy Officer using the details below.
5. Why we use and share information
We use information to provide accounts and learning activities, generate feedback, show progress to authorised staff, manage subscriptions, respond to enquiries, arrange meetings, supply requested resources and proposals, maintain security, improve the service and meet legal obligations.
Access to school records follows each person’s authorised role and school or system access. We share relevant information with the school, service providers needed to deliver the service, people you authorise, or authorities where required or permitted by law. If the business changes ownership, any necessary transfer must retain appropriate privacy safeguards.
Providers support hosting, security, support, artificial intelligence, email, business administration and website delivery. We limit their access to the information and purpose needed for the service and require appropriate privacy and security protections. We do not sell or rent student information.
Our service provider table lists current providers, the information they handle, their processing locations and safeguards. It distinguishes student records and work, school-managed sign-in, and teacher and business services.
We may use information that has been appropriately de-identified or aggregated for research, service analysis and product improvement. We assess whether a person could reasonably be identified before treating information as de-identified. We do not use student writing or other student information, identified or de-identified, to train or fine-tune AI models. AI providers are not permitted to use student information for their own model training or product improvement under our approved student arrangements.
6. Student data storage and AI processing
Student personal information is stored in Australia. AI processing of student writing, marking and feedback takes place in Australia.
Schools can choose whether AI features are enabled. We use contracted providers with privacy and security safeguards, limit the information sent for each task, and prohibit providers from using student information for their own model training, fine-tuning or product improvement. We do not use student writing or other student information, identified or de-identified, to train or fine-tune AI models.
We assess providers and changes to their information handling against these commitments and applicable school agreements. We notify affected schools or individuals of material changes as described in section 14. See our current student storage, AI and backup providers for details.
Separate arrangements for teacher image generation and supporting services can involve overseas processing, as explained below.
7. Image generation and overseas services
Teacher-generated stimulus images
Teacher-generated stimulus images use a separate service that may process prompts in the United States and other countries. Email, website delivery and other supporting services can also involve overseas processing.
Image generation is separate from student writing, marking, handwriting and feedback processing. Teachers should use prompts that do not identify students or other people and review images before classroom use. Preparing a prompt does not guarantee removal of personal information.
Email and business communications
We use service providers for account, support and operational messages to school staff and adult business contacts, as well as business correspondence and meetings. Email addresses, message content, meeting details and delivery information may be processed overseas by those services, delivery networks and recipients’ mailbox providers. Our current application email service excludes student work and assessment content. Marketing choices are explained in section 12.
Website delivery and security
Website delivery and security services, including checks for automated form submissions, may process visitor network and device information outside Australia. School-managed sign-in also uses the school’s identity provider under its arrangements. These services are separate from Australian storage of student platform records and student AI processing.
Overseas handling can include the United States and countries in North America, Europe and the Asia-Pacific region. Our provider table gives current service-specific locations and limits. Email destinations also depend on recipients’ providers and changing delivery routes; it is not practicable to list every country involved in that routing.
We assess overseas handling and take reasonable protective steps, including contractual safeguards, limited access and data minimisation. Contact us for information relevant to your school.
8. Website forms, local storage and pricing activity
We collect form details to provide requested resources, respond to enquiries and arrange demos or proposals. Browser storage remembers resource access and helps us understand school pricing activity. Pricing records can include the selected school, year levels and enrolments, with random browser and session identifiers. We may link that activity to a later proposal enquiry, so it is not necessarily anonymous.
You can clear or block browser storage. We skip pricing observations when your browser sends Do Not Track or Global Privacy Control, or storage is unavailable; pricing and proposal requests remain usable. Clearing browser storage does not delete records already sent to us.
Requesting a classroom resource alone does not subscribe you to marketing or request a sales follow-up. Joining our mailing list, or giving your email for the student videos or our free course, Inside the marking guide, subscribes you to emails from Writing Boost, as the line beside each form says. Otherwise we act on a separate contact choice or respond to a demo or proposal enquiry.
Our website storage notice explains current storage types, durations, form handling and your controls. Read it alongside this policy.
9. Keeping information secure
We use technical and organisational safeguards appropriate to the information, including encryption in transit and at rest, role-based access, restricted administrative access, security reviews and protected backups. No online service can guarantee absolute security.
If you suspect unauthorised access or a privacy incident, contact us promptly. We assess suspected breaches, take steps to contain and address them, and notify affected people and the Office of the Australian Information Commissioner where required by the Notifiable Data Breaches scheme.
10. Retention, deletion and school records
We retain personal information for the purposes described in this policy, including providing services, meeting legal obligations and resolving disputes. When information is no longer needed and no legal requirement prevents deletion, we destroy it securely or de-identify it.
- Free trials: unless the institution subscribes, student trial data is deleted or de-identified within 90 days after the trial ends.
- Student accounts: retained for up to six months after the institution stops using the platform, unless earlier deletion is requested.
- Teacher accounts: retained for six months after account closure.
- Enquiries, proposals and business records: kept for the relevant enquiry, relationship and any applicable record-keeping obligations. Browser identifier expiry does not set their retention period.
A legal preservation requirement may require limited records to be kept longer. Protected backup copies follow the applicable backup retention cycle rather than disappearing immediately when an active record is deleted. Ask us about the timing for your school’s records and backups.
Schools control the administration and authorised use of their student records. Student and school content is not transferred to us as our property. We will work with authorised school representatives on access, return, export, transfer or deletion requests in accordance with the school agreement and applicable law.
11. Accessing or correcting your information
Contact our Privacy Officer to request access to personal information we hold about you, correct inaccurate or incomplete information, or discuss deletion. Students and parents should normally start with their school, which manages student records.
We may need to verify identity and authority before providing records or making changes. We consider requests under applicable privacy law and explain any lawful reason we cannot fulfil a request, together with the available complaint process. Please do not send identity documents or sensitive student records in an initial email.
12. Communications and marketing choices
We respond to enquiries and send communications needed to provide requested services. Where permitted, we may send relevant updates to adult school or business contacts, using appropriate consent and unsubscribe arrangements. We do not send direct marketing to students.
You can unsubscribe using a marketing email’s link or contact us. Opting out of marketing does not prevent necessary account, security or service messages. Downloading a writing prompt alone does not opt you into marketing. Free spelling-test access requires an explicit marketing-consent checkbox, which is recorded with the resource request. Joining the mailing list, or giving your email for the student videos or Inside the marking guide, subscribes you to emails from Writing Boost; the line beside each form says so, and we record it with your sign-up.
13. Privacy questions and complaints
Tell our Privacy Officer what happened and how you would like the matter resolved. We will acknowledge the complaint, investigate the relevant handling of information, seek further details if needed and respond with our findings and proposed resolution. We will explain if more time is needed.
If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC). You can also ask us for a copy of this policy in another accessible form.
14. Changes to this policy
We update this policy when our practices or legal requirements change and show the revision date above. We will bring material changes to the attention of affected schools or individuals through an appropriate notice. Where a new use requires consent or other authorisation, updating this page alone does not provide it.
15. Contact our Privacy Officer
Writing Boost Privacy Officer
Letts Learn Pty Ltd
ABN 77 683 713 028
Queensland, Australia
support@writingboost.com.au
For general help, visit Contact support.
Questions about your school? Contact our team Back to top ↑
